SMS & Email Notifications via Twilio, SMS.ru, and Email
Tagami automatically sends SMS and email notifications to your guests — including digital receipts, order confirmations, and return reminders — as part of the checkout process.
How It Works
- For phone numbers in the U.S., Europe, and most of Asia, Tagami uses Twilio
- For Russia and CIS countries, Tagami automatically switches to SMS.ru
- For email addresses, messages are sent from Tagami’s default mail server or from your own — if you choose to connect a personal or business email account
The system automatically selects the message language based on the order currency:
- Japanese yen (¥) → messages in Japanese
- US dollars ($) or euros (€) → messages in English
- Russian rubles (₽) → messages in Russian
No manual setup is required if you use Tagami’s built-in providers.
Do I Need My Own SMS or Email Account?
No — you don’t have to create your own accounts with Twilio or SMS.ru.
Tagami already has these services fully integrated. You can simply use the built-in messaging system out of the box. SMS usage is tracked automatically, and the cost will be included in your monthly invoice or service agreement.
If you still prefer to send emails from your own address (e.g. info@yourvenue.com), you’ll need to provide SMTP credentials:
- For Gmail — enter your Gmail and generate an App Password in your Google Account settings
- For custom domain email (Yandex, Zoho, corporate) — we can help configure everything for you: SMTP host, port, and encryption
Your credentials are securely stored and used only to send email on your behalf.
Is There a Cost?
SMS messages via Tagami’s default accounts are billed monthly based on usage:
- U.S. via Twilio: approx. $0.01 per message
- Europe via Twilio: approx. $0.012–0.014 per message
- Japan via Twilio: approx. $0.015–0.018 per message
- Russia/CIS via SMS.ru: approx. 2–2.5 RUB per message
Emails are free if you use Tagami’s email server or connect your own SMTP.
Estimated Monthly SMS Cost (Example)
For a weekend venue with 300 guests per week (100 each on Friday, Saturday, and Sunday), sending 1 SMS per guest (e.g. digital receipt or reminder):
- ~1,200 SMS messages per month
Estimated monthly SMS cost:
- USA via Twilio: ~$10–12
- Europe via Twilio: ~$12–16 (varies by country)
- Japan via Twilio: ~$18–22
- Russia/CIS via SMS.ru: ~2,500–3,000 RUB
Using a Local SMS Provider
If you'd prefer not to use Twilio or SMS.ru, Tagami can also integrate with a local SMS provider in your region. This is ideal for venues in countries where domestic SMS services are cheaper or Twilio coverage is limited.
To enable this, simply provide:
- Your provider’s API documentation or access credentials
- Preferred sender ID or shortcode (if applicable)
- Any delivery preferences or fallback options
We’ll handle the integration and make sure all notifications are routed through your selected provider.
Optional: No SMS or Email
You can disable both SMS and email notifications if you prefer.
Guests can still receive their order number directly on screen, and your staff can remind them if needed. This is often enough for small venues or returning customers.
Flexibility & Control
You can:
- Use Tagami’s default SMS/email system (simple and automatic)
- Connect your own Twilio, SMS.ru, or SMTP email account
- Customize message templates and languages
- Or disable notifications entirely
Delivery Tracking & Templates
Tagami performs continuous server-side logging for every SMS and email sent. This allows us to monitor message delivery in real time and troubleshoot any issues that may arise — quickly and proactively.
Each SMS is:
- Routed through either Twilio or SMS.ru depending on the recipient’s region
- Logged with message content, delivery status, and provider response
- Automatically followed up with a status check (e.g.
sent,delivered,undelivered)
All SMS messages are localized automatically:
- 📲 English template for U.S. and most international numbers
- 🇷🇺 Russian template for +7 numbers
- 🇯🇵 Japanese template for +81 numbers
Each message includes appropriate opt-out language (e.g. “Reply STOP to unsubscribe”) to meet international communication standards.
Email Receipt Support
Email receipts are sent using either:
- 📧 Tagami’s secure built-in SMTP server
- 🔐 Your venue’s custom SMTP credentials (e.g. Gmail, Zoho, or corporate email)
Receipt emails are also localized based on the order’s currency:
- ¥ → Japanese subject and message body
- ₽ → Russian content
- $/€ → English format
All outbound emails use encrypted connections (TLS) and can be logged for transparency and support if needed.
Need Help?
Your Tagami representative can help you:
- Estimate SMS usage
- Connect your own email (Gmail or custom domain)
- Configure secure credentials
- Or turn off notifications altogether