Frequently Asked Questions
Is Tagami only for coat check rooms?
No. Tagami is a flexible system built to manage any kind of temporary storage or short-term rental. It works equally well for:
- 🧥 Traditional coat check operations
- 🎒 Bag and backpack storage at events or museums
- 🎸 Gear rentals — such as bikes, cameras, or instruments
- 🚗 Vehicle key drop-offs or rental workflows
There are multiple template modes available — including a dedicated rental mode with different terminology and custom behavior. Admins can switch between modes per venue, or per room, depending on use case.
1. What is Tagami?
Tagami is an online system for tracking items that customers leave for temporary storage or rent. It’s used in coat checks, but also works for rentals, drop-off counters, and other item-based services. Guests check in their items and receive an order confirmation via SMS or email. The system remembers everything — tags, photos, timing, and payments — so nothing gets lost or confused.
2. Is it mobile-friendly?
Yes. Tagami is optimized for tablets and phones. The operator interface uses large buttons, swipe-to-submit logic, and camera integration for fast check-ins in busy environments.
3. How does payment work?
Tagami integrates directly with Square (for international use) and SBP (for Russia). Guests can pay using QR code on their own device (Apple Pay, Google Pay, or card), or via Square POS and Square Terminal. Payments are processed instantly and securely — no manual steps or delays.
4. Can I accept card payments without hardware?
Yes. On iPhone, you can use the Square POS app with “Tap to Pay” enabled — no terminals needed. Staff just use the phone to accept contactless cards or digital wallets like Apple Pay and Google Pay.
5. Is there any customer messaging?
Yes. After checkout, guests receive a single SMS (or email) with their order details. This message includes all information needed for retrieval — such as tag numbers, timestamp, and pickup instructions. Tagami does not send additional reminders or follow-ups. You stay in full control of guest communication volume.
6. Can I use this in multiple rooms or venues?
Yes. Tagami supports full multi-room and multi-venue configurations. Each room has its own PIN login, pricing, currency, and tip settings. Larger operators can manage multiple rooms and venues from a single admin account — perfect for chains or locations with multiple check-in points.
7. What data is tracked in real time?
Each room shows a live stats panel with the following:
- Total active orders and tags
- Time since last check-in or return
- Total tips and revenue this shift
This helps staff monitor flow and performance without needing access to reports or manager dashboards.
8. Can I configure my own tip options?
Yes. You can define default tip amounts per room (like 1, 3, 5), or let guests enter any amount manually. Everything is configurable by the manager through the admin panel.
9. What happens if a guest starts an order and leaves?
Tagami includes automatic cleanup logic. Temporary photos and unconfirmed orders are deleted in the background after a short time. This helps avoid clutter and storage overload — even in high-traffic environments.
10. Can I promote special offers or music?
Yes. Every room can have its own promotional banner — shown on the start screen before a guest enters their phone or PIN. This is ideal for advertising happy hour, upcoming events, or drinks of the night.
In addition, you can enable background radio playback. Tagami includes 3 built-in stations: 🎧 Lo-Fi Chill, 🎄 Christmas, and 🎸 80s Hits. Guests can even scan a QR code to continue listening at home.
Still have questions?
Reach out at info@sergeiweb.com — we’ll be happy to help!